At OCULARSTAR, we want you to love your purchase. If you’re not completely satisfied, we offer a 30-day hassle-free return and exchange policy. Here’s how it works:
- Eligibility: Items must be returned in their original condition—unused, unaltered, and in the original packaging.
- Timeframe: Returns and exchanges must be initiated within 30 days of receiving your order.
- Process: Contact our customer service team to request a return authorization. Once approved, you’ll receive instructions on how to ship your item back to us.
- Shipping Fees: Return shipping costs are the responsibility of the customer unless the item is defective or we’ve made an error.
- Refunds: Refunds will be issued to your original payment method within 5-7 business days after we receive your return.
Please note that return shipping costs are the responsibility of the customer unless the item is defective or we’ve made an error. For more details, contact us anytime. Shop confidently—we’ve got you covered!